Card Meter Systems, Inc.
Comprehensive PC, Print Control, Scanners, Copiers & Microfilm Management
About Us
Your One Source For Full Facilities Management
At CMS, our mission is to consistently provide our customers with exceptional service and quality products. We strive to maintain our reputation for integrity, responsiveness, and fairness with customers, suppliers, employees, and competitors.
CMS is a premier Library Document Management solutions provider offering Pay to Print, Cost Recovery, PC Time Management, Photocopier, Printer, and Reader Printer Products and Services. Our goal and trademark has been providing an unprecedented level of expert solutions and innovations in these areas, breaking new ground in technology and service levels, and establishing CMS as the benchmark for our industry. By focusing on Library services, CMS retains the expertise necessary to serve its Customers.
We are committed to operate in a manner which respects and protects the environment, the health and safety of our employees, customers, and that of the citizens of the communities which we serve.
The following values are fundamental to our mission:
- Integrity
- Our passion for customer satisfaction
- Respect for, responsiveness to, and empowerment of our employees
- Technology and innovation
- Continual improvement
- Teamwork
- Job satisfaction
- A winning / competitive spirit
All of CMS' employees work together as one team - striving to achieve complete customer satisfaction and successful results. Our account managers work hand in hand with our developers to define the future direction of our products, to Library our products and ensure they are ready to go to market, to support customers, and make each and every CMS customer successful in their objectives.
All our employees work directly with our customers at some point in time. CMS rotates developers into the field to support customers at any time during our partnership. Developers help with product installation and configuration in addition to support and troubleshooting. This program facilitates direct communication between the primary users of CMS' products and those primarily responsible for developing and improving CMS' products.
EXPERIENCE: Our experience and technologies makes CMS a leader in the Library Industry and a product manufacturer of Library-related vend products. We have been in this business for over 22 years and were pioneers in the support services industry.
SIZE: CMS is the right size for every size client. With authorized service centers throughout the United States, CMS will service any size Library in any metropolitan city in the US. From technology to product knowledge to training, CMS has the strongest, most responsive support network in the industry.
CORE: Supplying superior support service for our products and solutions is our only business. We have no distractions or hidden agendas from other divisions and CMS is the only Vend Management and Manufacturing Company that can make this claim.
FLEXIBILITY: We know that Public Libraries often have different requirements so we figure out what's best for you. If your requirements change in any way, CMS changes with you - always providing the exact the services you need. CMS makes transition easy. We plan ahead and bring in a highly trained staff, knowledgeable about your operation. We operate like each client is our only client, with personal service and determination to make the transition smooth and trouble free. CMS addresses the issue of dated technology with our Technology Refresh program that allows us to update hardware at 36, or 48 months into our CMS lease agreement. This way, you will never have legacy equipment in your Library.